Privacy Policy

Effective Date: [19-02-2026]

Viyonaa Clothing is operated by [Viyonaa Clothing / Your Legal Company Name], a company incorporated under the Companies Act, 2013, having its registered office at [Your Registered Address] (hereinafter referred to as “Viyonaa Clothing”, “Company”, “we”, “us” or “our”).

This Privacy Policy explains how we collect, use, store, disclose and protect personal data of users (“you”, “your”, “user”) who access or use our website [www.viyonaclothing.com] (“Website”).

This Policy must be read together with our Terms and Conditions.

We value your privacy and are committed to protecting your personal information in accordance with applicable laws in India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Scope and Applicability

This Privacy Policy applies to all users who:

• access or browse the Website, or
• provide personal information through the Website or any other electronic or written mode.

By using our Website or submitting your information, you consent to the collection and use of your personal data in accordance with this Policy.

2. Your Consent

By voluntarily providing your personal information to Viyonaa Clothing, you confirm that:

• you are aware that your personal data is being collected,
• you understand the type of information being collected,
• you know the purpose for which such information is collected, and
• you agree to its use, storage and disclosure as described in this Policy.
• You may refuse or withdraw your consent at any time.

However, doing so may prevent us from providing certain services, processing orders or continuing our business relationship with you.

We may retain your information where required for legal, contractual or regulatory purposes.

3. Principles Followed by Viyonaa Clothing

We follow these principles while handling personal data:

• data is collected only for lawful and specific purposes,
• data is relevant and necessary for our services,
• reasonable efforts are taken to ensure accuracy,
• data is retained only as long as required,
• reasonable security practices are adopted to protect data from unauthorised access, misuse or loss.

4. Types of Information We Collect

We may collect and store the following categories of personal information:

• your name, mobile number, email address and login credentials
• shipping and billing address and order related details
• transaction and payment related information (processed through secure payment partners)
• your communication with us through email, chat or messaging platforms
• usage behaviour on the Website
• device information, browser type, IP address and access logs
• referring URLs and navigation data
• cookies and similar tracking technologies

Your password is stored using reasonable technical safeguards.

5. Information Not Covered

This Policy does not apply to information that is:

• publicly available, or
• lawfully available under the Right to Information Act, 2005 or any other applicable law.

We are also not responsible for information you voluntarily share with third-party sellers, service providers or external websites linked through our platform.

6. Purpose of Collection and Use

We collect and use your personal information to:

• process and fulfil your orders
• manage deliveries, payments, returns and refunds
• provide customer support and resolve disputes
• manage user accounts and communication
• improve our Website functionality and user experience
• send you order updates, service notifications and promotional communication (where permitted)
• analyse website traffic and user behaviour
• conduct internal audits, research and quality assessments
• prevent fraud, misuse and unlawful activity
• comply with legal and regulatory obligations
• monitor calls, chats and interactions for quality and training purposes
• conduct optional surveys and feedback programs

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• remember your preferences,
• enable smooth navigation,
• analyse website usage, and
• improve our services.

You may modify your browser settings to refuse cookies.

However, some features of the Website may not function properly without cookies.

We may engage authorised third-party analytics providers to process aggregated and anonymised usage data on our behalf.

8. Third-Party Websites and Services

Our Website may contain links to third-party websites.

Viyonaa Clothing is not responsible for the privacy practices, security standards or content of such third-party websites.

Your interactions with those platforms are governed by their own privacy policies.

9. Disclosure of Personal Information

We may disclose your personal information:

• to logistics, payment, technology and customer support partners
• to marketing and communication service providers
• to professional advisors and auditors
• to government authorities or law-enforcement agencies when legally required
• to courts or regulatory bodies pursuant to legal process
• to prevent fraud, misuse, security incidents or legal violations
• to enforce our Terms and Conditions

Such disclosures are made strictly in accordance with applicable laws.

We do not sell your personal information.

10. Information Security

Viyonaa Clothing adopts reasonable administrative, technical and physical security practices to protect your personal information.

These include:

• controlled access to systems and databases
• contractual confidentiality obligations on employees and service providers
• periodic monitoring and review of security practices

However, no system can be guaranteed to be completely secure.
We are not responsible for events beyond our reasonable control such as hacking, network failures, government actions or unauthorised third-party access.

11. Advertising and Marketing Partners

We may use third-party advertising and marketing service providers.

These partners may use cookies or similar technologies to display relevant advertisements.

Viyonaa Clothing is not responsible for how such third parties process your information under their own privacy policies.

You may opt out of marketing emails at any time by using the unsubscribe link provided in such communications.

12. Reasonable Security Practices and Audits

We maintain documented internal security policies and procedures to safeguard personal information.

Access to personal data is limited to authorised personnel who require such information for legitimate business purposes.

13. Retention of Personal Information

Your personal information is retained only for:

• as long as required to fulfil the purposes stated in this Policy, or
• as required under applicable laws in India.

Once the purpose is completed and legal obligations permit, the information is securely deleted or anonymised.

14. Review, Correction and User Responsibility

You may request access to or correction of your personal information by submitting a written request to us.

You confirm that all information provided by you is true, accurate and complete.

Viyonaa Clothing shall not be responsible for any consequences arising from inaccurate or misleading information provided by you.

You agree to indemnify the Company against losses arising from reliance on false or misleading information supplied by you.

15. Grievance Redressal

In case of any questions, concerns or complaints relating to your personal information, you may contact our Grievance Officer:

Grievance Officer: [Name]
Designation: [Title]
Email: [grievance@viyonaclothing.com]
Address: [Office Address]

We will make commercially reasonable efforts to respond to grievances within one month of receipt.

16. Disclaimer of Warranties

The Website and all related services are provided on an “as is” and “as available” basis.

Viyonaa Clothing does not guarantee that:

• the Website will be uninterrupted or error-free,
• systems will be free from viruses or security threats, or
• services will function without delays caused by technical or network issues.

17. Amendments

Viyonaa Clothing reserves the right to update or modify this Privacy Policy at any time.

Any changes shall become effective upon publication on the Website.

Your continued use of the Website after such updates constitutes your acceptance of the revised Policy.